Contact Us

This page tells you how to reach the editorial team at Best Casino Sites, what we can realistically help with, and — just as important — where to go when your question needs a casino operator, a state regulator or a support organization rather than a review site. Most messages we get concern free spins terms, missing bonuses and slow withdrawals, so we've set out below which of those we can answer and which we can't.

How to reach the editorial team

Email is the only channel we run: [email protected]. We read everything that arrives and reply to genuine reader enquiries, usually within a couple of business days. There is no phone line, no live chat and no account with us to log into — we are a research and comparison publisher, not a gambling operator.

To get a useful answer first time, include:

• The page or review you're writing about, and the section or claim in question
• The casino brand involved, if any
• Your state, since availability and terms differ across the US
• Dates, amounts in US dollars and the exact bonus wording where you're quoting terms
• Screenshots of terms and conditions pages if you believe we've described an offer incorrectly

Please don't send account numbers, passwords, card details, Social Security numbers or copies of ID documents. We never ask for them and have no use for them.

What we can help with — and what we can't

We can respond to	We can't act on
Corrections to bonus terms, wagering requirements or free spins details on our pages	Crediting, extending or reinstating a bonus at any casino
Questions about how our rankings and editorial ratings are produced	Releasing a held withdrawal or overturning a KYC decision
Reader reports about an operator's behavior, which we log and factor into future research	Formal complaints against an operator — those go to the casino, then its regulator
Media, licensing and partnership enquiries	Opening, closing or self-excluding from a casino account on your behalf
Privacy requests relating to data we hold about you	Gambling advice, tips, predictions or anything framed as a way to make money

Where commercial relationships sit

Some links on this site are commercial, and Best Casino Sites may earn a commission when a reader opens an account through them. That arrangement pays for the research; it does not buy a position in our lists. Editorial ratings and rank order are set by our own review process, and an operator cannot pay to have a limitation removed or a rating raised. If you think a page reads as though it were written for an advertiser rather than a reader, say so in your email and quote the line — that's exactly the kind of message worth sending. Our terms and conditions set out the full basis on which the site is published.

Contacting the casinos we cover

For anything touching your own account — a missing free spins credit, a pending payout, a verification hold — you need the operator's own support team, not us. Below is how our three highest-rated picks present their headline welcome offers, so you know what you agreed to before you write to them. Terms sit with each operator and change without notice; check the current promotion page before depositing.

Raging Bull

Ranked first on our list with an editorial rating of 10.0, largely because its advertised package is unusually front-loaded: 410% up to $10,000 plus 50 free spins. For readers whose interest is free spins specifically, the spins are a bolt-on to a very large match rather than the main event, so the deposit match is what determines the real cost of taking part. Headline percentages that big almost always carry proportionally heavy playthrough and a cap on what you can cash out, which means the $10,000 figure is a ceiling on the match, not on your realistic withdrawal. Read the wagering multiple, the maximum bet allowed while a bonus is active and the expiry window before you opt in. Limitation: the size of the offer makes it one of the harder ones on this list to clear, and a large advertised number is not the same as a large expected return.

Magician Bet

Rated 9.9, and included because it takes the opposite approach: 101% no wagering. A no-wagering structure is the cleanest thing a bonus can be — nothing to play through before funds behave like your own money — and it's usually a better fit for cautious readers than a headline 400% offer. Expect the trade-off to show up elsewhere: smaller maximum bonus amounts, tighter qualifying deposit rules, or limits on which games count. Limitation: there are no free spins attached, so if spins are what brought you to this site, this one won't deliver them.

Slots of Vegas

Rated 9.7, with a 375% bonus plus 50 free spins on Cash Chaser. The reason it earns a write-up here is that the spins are tied to one named slot, which is the most common way free spins are delivered and the detail readers most often miss. Game-specific spins mean the spin value, the RTP and the volatility of that single title determine what the offer is actually worth, and winnings from spins frequently carry their own separate playthrough and cashout cap. Limitation: if you don't enjoy the designated game, the spins portion has little practical value to you, and you can't move it elsewhere.

Other operators in our list

Uptown Aces (9.5) advertises 600% for new players; Card Crush (9.3) an instant welcome reward of 2 mystery coins and 5 cards; Zumba Cards (9.3) a 250% deposit bonus up to 250 SC; BetUS (9.1) 200% up to $4,000 for new players; Amazon Jackpots (8.9) 4 posters plus 40 free SC and a bonus wheel for $20; Slots and Casino (8.9) 500% up to $2,500 across three deposits; and Bets.FM (8.7) a 225% deposit bonus up to 1 BTC with 225 free spins. Note that SC-denominated and coin-based rewards belong to a different model from cash deposit matches, and that a bitcoin-denominated cap behaves nothing like a dollar cap — the value moves. Contact those operators directly for their current terms.

Money questions we're asked most

We can explain how these mechanics generally work; we can't change them on your account.

• Cost of taking part. Every offer above except the no-deposit-style coin rewards requires your own money first. A 375% match on a $50 deposit is a $187.50 bonus, and that $50 is at risk. Nothing here is free if a deposit is required to unlock it.
• Minimum deposits. Operators set their own floor, and the qualifying minimum for a promotion is often higher than the general deposit minimum. Depositing below it usually voids the offer with no way back.
• Paying in. Debit cards are the most widely accepted method for US players. Credit card gambling deposits are declined by many issuers, and some states restrict them. ACH bank transfers and online banking are common; wire transfers suit larger amounts but are slower. E-wallets are offered by some operators, and PayPal availability is limited and varies by state and brand — verify on the cashier page rather than assuming.
• Getting paid. Withdrawal times depend on the method and on whether verification is complete. E-wallets typically clear fastest, card refunds and ACH take longer, and checks or wires slowest. Most sites impose a minimum withdrawal amount plus daily, weekly or monthly limits, and large jackpot wins may be paid in installments.
• Fees. Many operators process one withdrawal per period without charge and levy a fee after that. Your bank or wallet provider may also charge. Ask the operator for its fee schedule in writing.
• Bonus cashout limits. Winnings from free spins and no-deposit rewards are commonly capped — a fixed dollar maximum regardless of what you won. This is the single most frequent cause of the complaints readers send us.

Verification, holds and disputes

If a payout is stuck, the cause is usually KYC. Licensed operators must verify identity, address and payment ownership, and may run source-of-funds checks on larger or unusual activity. Steps that resolve most cases:

1. Complete verification before you request a withdrawal, not after. Submit clear, in-date documents that match your account name exactly.
2. Withdraw to the same method you deposited with wherever the operator requires it.
3. Put your complaint to the operator in writing and ask for a reference number and its formal complaints procedure.
4. If it isn't resolved, escalate to the regulator that licenses the operator in your state. State gaming regulators handle player complaints against the operators they license.
5. Keep dated records throughout. Findings we publish are dated for the same reason — terms move, and a screenshot with a date settles arguments.

We log reader reports of this kind and use them when we revisit a review, but we have no authority over any operator and cannot compel a payment.

Games, and the other products these brands run

The operators we cover are not single-product sites. Beyond slots — including progressive jackpots, and the RTP and volatility figures that determine how a game behaves over time — most run table games such as blackjack, roulette and baccarat, live dealer rooms streamed with human croupiers, and mobile apps or browser play. Random number generators sit behind the non-live games and are tested by independent labs at licensed operators. Several brands on our list, BetUS among them, also operate sports betting alongside the casino; that sits under different rules, different bonus terms and often a separate wallet, so a casino free spins offer will not usually apply to a sportsbook wager. If you email us about a specific game or software provider, tell us which product line you mean.

Who can play, and the rules that apply

Online casino play in the US is legal only where a state has authorized and licensed it, and you generally must be 21 or over and physically located in a permitted state, with geolocation checks enforcing that. There is no single federal license for online casinos; regulation is state by state, and an operator accepting sign-ups from your state is not the same as being authorized to serve it. Check your state regulator's list of licensed operators before depositing. Sweepstakes and social casino models operate under different rules again and are not available everywhere. Nothing on this site is legal advice, and we don't describe any casino as completely safe or promise that a withdrawal will be paid.

If gambling has stopped being entertainment, self-exclusion, deposit and loss limits and blocking software are all worth using — our responsible gambling guide explains the options and where to find free confidential help. You can also read more about how we research and who writes these pages on our about page, and UK readers who landed here from a different search will find the relevant list on our non-GamStop casinos guide.

Corrections and how we assess operators

Our ratings come from documented research, not from play testing: we compare published terms, licensing and state availability, payment and withdrawal conditions, bonus mechanics including wagering and cashout caps, game range and support quality. We don't deposit, wager or withdraw, and we don't present editorial ratings as customer review scores. Information is checked as of Sep 25, 2026, and operators change terms without warning.

If you spot something outdated or wrong, email [email protected] with the page and the current wording from the operator. Corrections signed off by Derek Caldwell are made promptly and the page date updated. Reader-flagged errors are the fastest way this site improves, and we'd rather hear about them than not.